How is hidden value uncovered?

We listenThere is a lot of valuable information, ideas, and solutions hidden away in business boardrooms, middle management, and in lower-level operational and administrative areas – ‘at the coal face’.

But it remains ‘hidden value’ because it is invisible, ignored or forgotten.

To tap into and reveal hidden value, we have developed an inquiry methodology which:

  • Uses independent ‘Inquirers’ and strict confidentiality conditions
  • Listens to staff in safe and secure settings, free from time-pressured distractions and business demands
  • Gives people sufficient time and space to be relaxed and confident – in fact, it is not until people are in a relaxed state of mind, and feel safe, that they realise what they do know
  • Uses creative, non-linear thinking, especially intuition and lateral thinking, rather than the conventional, linear thinking mandated by today’s computerised systems and processes
  • Asks staff what they think, feel and believe about their businesses, their roles and what needs to improve
  • Guarantees people’s anonymity – what’s important is what is said, not who said it – this optimally encourages and releases value-creating potential.

Importantly, executives and managers are not the best people to ask about hidden value.  To optimise the discovery of hidden value in organisations, independence from hierarchical structures and working practices is essential.


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